Mediation is a process in which the victim and the defendant meet, in the presence of an impartial mediator, with the goal of reaching a mutual consensus or settlement, on what should be done to redress or compensate the victim for the harm the crime caused them.

In criminal proceedings regarding less serious crimes such as threats, minor damage, and assaults, among others, the law allows the involved parties to try to resolve the situation through mediation.

If the victim and the defendant agree, the Public Prosecutor can refer the case for mediation during the investigation phase.

Mediation is free of charge, confidential, and voluntary, that is, if you are the victim of a crime, it is your choice whether or not you want to participate in the mediation process, and you can withdraw at any time.

Mediation cannot be used:
• If the victim is under 16 years old and the defendant is an adult;
• If the crime in question is public;
• In the case of sexual crimes.